Guest Services Available in Our Southampton Serviced Apartments

+ 44 (0) 23 8088 1000


Guest Services

  • Free Wi-Fi is provided in all of our properties.
  • Secure allocated parking is available in 95% of our properties at £5 per night.
  • Luxury Bed Linen and Towels are provided.
  • Complimentary Toiletries are supplied on arrival.
  • Weekly Housekeeping Service - Bed linen will be changed and Towels will be replaced. The property will be cleaned thoroughly and bins emptied. If you require this service to be more frequent we can offer this for a small fee.
  • 24/7 customer care contact for all of our guests staying with us.
  • Property Management Service on hand at all times.
  • Town or Country Discount card is available to all of our guests which will give exclusive discounts of 10 -20% off Southampton's finest bars and restaurants.
  • Multiple television channels.
  • When away from home, if your serviced apartment is spacious enough, why not have family or friends to stay at no extra charge.
  • A local information pack will be provided in every apartment and house to help you familiarize yourself with the local area and amenities.
  • A property information pack will be provided in every accommodation with instructions on how to use the facilities.
  • Town or Country welcomes people with disabilities and has developed the Access Statement to address some of the more common issues that disabled people face. Recognition has been given to include guests with an impairment, which could include: Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment. Town or Country aims to ensure that all employees, guests and others who use our serviced accommodation treated equally and according to their needs.

Additional Services

  • Airport transfers or car hire can be arranged by our reservations team to meet you at the airport or train station.
  • English and Indian Food welcome pack's can be pre-ordered from our office and placed in to your accommodation ready for your arrival. We also offer links to the top three supermarkets stores where you can place your order direct and have it delivered to our office during the day.
  • Romance Packs can be pre-ordered if your trip is to treat your loved one. These include a bouquet of flowers, chocolate and wine or champagne
  • Breakfast Packs - We offer a continental breakfast pack
  • A dry cleaning/laundry and ironing service will be available for those guests staying for a longer period of time.
  • We offer a Free weekly Housekeeping Service, however you may like to have this service on a more frequent basis possibly twice a week. This can be arranged for you by our reservations team for an additional fee and the Bed Linen and Towels will also be replaced at the same time.
  • Late Checks Outs and Early Check In's can be arranged pending availability at £10 per hour
  • Fold up beds can be supplied if you have an additional guest staying for a short period of time or for an additional child
  • Cots and Highchairs can be supplied on request for a small fee
  • For those who want to maintain the work/exercise balance, we can arrange gym membership and bike hire.

Online Groceries

Clink to enter the Sainsbury's store
Click to enter the Tesco store
Click to enter the Waitrose store

You can order your groceries on-line from any of the three sites, for delivery between the hours of 9.00am – 11.00pm Monday to Friday, Saturday 9.00am to 16.00pm and Sunday 11.00am to 3.00pm.

Orders can be placed on-line prior to your arrival and we will unpack and store fresh and frozen foods in your accommodation. We can only accept orders Monday to Friday after 14.00pm on your arrival date and before 17.00 as our office will be closed outside these hours. Please note the office will not be open Saturday/ Sunday.

Once you have checked in you can order your groceries on line, however please ensure that you are in at the time of delivery.

All deliveries before your arrival should be sent to the following address:

Southampton Branch – Town or Country, 60 Oxford Street, Southampton, Hampshire, SO14 3DL

Once you have logged in to your chosen superstore you will need to add the following details:

  • Email Address - Enter your email address so that order confirmation can be sent to you.
  • Postcode - If you have not been supplied with a postcode then please contact our reservation team for the address.
  • For your daytime/evening contact phone number we advise to put your mobile number.

Once you have entered all your details you can go ahead and place your order.