These Conditions govern all bookings made (whether through website, email, telephone or other means) with Town or Country whose office is at
60 Oxford Street, Southampton, Hampshire, SO14 3DL.

You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others.

If your booking is cancelled within fourteen days of the arrival date, a 50% charge of the total amount will be incurred.  Should Town or Country manage to occupy the property by another guest then you will receive a full refund minus a £100.00 administration fee.

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time.  Please note rates can go up and down. Rates quoted are based on the rates prevailing at the time a booking is confirmed (in the currency requested).  Once a booking has been confirmed Town or Country will not change the rate quoted unless the booking is amended.  VAT is charged at the rate in force at the time of booking.

4.

AVAILABILITY
In the rare case that due to unforeseen circumstances, we cannot deliver your requested accommodation, we reserve the right to replace that accommodation with an alternative like for like or upgraded property. We will endeavour to give notice to guests as soon as is practical.

5.

A Security deposit may be taken to cover additional charges including breakages, damages and additional cleaning incurred during your stay in the case of Hen Parties, Stag Nights or any other function in Town or Country’s judgement which may result in disrepair to the property.  Town or Country reserve the right to deduct from the security deposit without further notice all amounts chargeable in respect of breakages, damages and all additional cleaning to a limit of £100.00.

Property available for occupation from 2pm on the day of arrival to 10am on the day of departure.  Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed.  Early check-in/late check-out cannot be guaranteed unless the booking is made the night before arrival/the night after departure.  Key collection details will be provided to the booker prior to the check-in date.  Many properties operate unmanned receptions so access codes/keys and other relevant details will be provided only after a booking is confirmed.

In relation to Town or Country operated properties the following restrictions apply as standard.  There may be other restrictions at individual properties and full details of such restrictions will be provided with booking confirmation.
Town or Country operate a non-smoking policy throughout its properties.
No domestic pets are allowed in any of the properties save with the express consent of the owner, such consent to be given at the time of booking and £150.00 deposit will be required at the time of booking for any pets staying in a property.  Guide Dogs for the Blind and Hearing Dogs for profoundly deaf people will be allowed in all properties and neither consent of the owner nor deposit will be required in such cases.
A deposit of £20.00 will be taken at the time of booking for use of Town or Country equipment and this will be refunded upon hand-back.  Should any of the equipment be lost or damaged, then we reserve the right to charge the full retail price from time to time.
Town or Country or its agents reserve the right to enter the property at any reasonable time or for reasonable cause.  This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external redecoration for which access to the inside of the property may be required.  External windows and doors may be opened during this process.

The visitor undertakes to keep the property and all furniture, fixtures and effects in the same state, repair and condition as at the commencement of the booking period (reasonable wear and tear accepted) and to pay to Town or Country the value of any part of the property, furniture, fixtures, fittings and effects destroyed or damaged as being incapable of being restored to its previous condition.  Breakages and damages must be reported as soon as possible.
The visitor or any party member must not use the property or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any acts that may be a nuisance or annoyance to Town or Country or to any neighbours.
Town or Country reserve the right to cancel any booking to be effective without refund if a guest’s behaviour is causing nuisance or disruption to fellow guests or uses threatening or abusive behaviour towards the staff or neighbours in any way or manner.